Refund Policy

Refund and Return Policy
1. Introduction
At Suxess.co.uk, we strive for customer satisfaction. However, due to the nature of our products, returns are only accepted under specific conditions.

2. Return Eligibility
We only accept returns within 30 days of delivery if the product has one of the following issues:
• Faulty NFC chip: If the chip does not function properly.
• Incorrect engraving: If the engraving does not match the design provided by the customer.
✅ Eligible Returns:
• The product must be returned in its original condition.
• Proof of purchase is required.
❌ Non-Eligible Returns:
• Returns due to customer preference or change of mind are not accepted.
• Damage caused by misuse or improper handling is not covered.

3. Return Process
To request a return:
• Contact us at 📧 [Your Email] within 30 days of receiving the product.
• Provide your order number and details of the issue.
• We will review your request and provide return instructions if eligible.
• Once we receive and inspect the product, we will notify you of the refund status.

4. Refund Process
• Approved refunds will be issued to the original payment method.
• Refunds may take 5-10 business days to process, depending on your bank.

5. Exchanges
We do not offer exchanges. If you received a defective product, you can request a replacement or refund.

6. Contact Information
For return or refund inquiries, contact us at:
📧 contact@suxess.co.uk